Petco

Today we Had our dog Alfa go in for a complete grooming. We Asked for his tail and legs to be cut and to just trim his body. He is a double coated dog and we would have never expected a groomer to be so uneducated to CUT our dogs body hair. They cut at least 2in off of his body, in some places on him you can only see the under coat and not his top coat. Very disappointed to say the least. We will not be going back to this petco for grooming services and I would hope they improve their training for groomers in the future so that this does not happen again. Not to mention they had us pay before we even got to see our dog, unfortunately we included a tip also. Do not recommend!! First image is today, after being cut. 2nd image is what he looked like after a grooming at the petco across town. Such a disappointment getting our dog back to look like this.

Petco is a joke. The most unprofessional & rude individual I have ever dealt with. I have been going to Petco since my dog was a puppy. Went to location near Fox River Mall. Never again. Manager Kit was a child in pigtails and was horrible at communicating with me as the customer. Now I see why the other location on East Calumet closed down their grooming center. Don’t waste your money. Tried to notify corporate three times and no one responded. They don’t care!

I'd honestly give them negative stars if I could. I liked Clare A for my small dog and I would go back just for her. Once started introducing our youngest large puppy to them it was a different story and they are just incapable of handling bigger dogs. They didn't even try to finish giving him a full service the second time we brought him over. The two groomers acted rude and when we had called management to complain they did absolutely nothing. Definitely disappointed in their services.

Ok place just have to really check between their online prices and store prices . Way different. Also I really dislike the fact they have a sort of food reward program . You buy a certain number bags of food like dog food and after that certain amount your suppose to get a free bag . Sounds great but their website and members accounts don't track it and sometimes we buy a big bag that lasts our dog over a month . So tracking is very hard with that.

The checkout line had six people in it with more coming before a second cashier opened a lane. The line I was waiting in was, as usual, a mess of clutter which deprives the customer of a space to set down their purchases. The employee, a regular, was virtually ignoring the customers while claiming victimhood. " I have ADD, they never hire anyone normal here". "They never told me that dealing with bugs would be part of my job". "We are always short staffed". All this before the inevitable shake down to donate money to whatever cause of the day. Additionally, it has been months since the store restocked the canned food my animal prefers. Order online you say? The last time we did that, the canned product was different in that huge globs if yellow fat were predominant which made our animal sick! Pretty fed up with the lack of consistency and professionalism.